Privacy Policy, Cookies and Website Terms

Introduction

  • We are committed to safeguarding the privacy of our website visitors, our clients and suppliers and any prospective clients generated from any source; in this policy we explain how we will treat your personal information.
  • By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Collecting personal information

  • We may collect, store and use the following kinds of personal information:
    1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
    2. information that you provide to us when registering with our website (including your email address);
    3. information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
    4. information that you provide to us when using the services on our website, or that is generated in the course of the use of those services;
    5. information relating to any purchases you make of our goods or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
    6. information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
    7. information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);
    8. any other personal information that you choose to send to us;
  • Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

 Using personal information

  • Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
  • We may use your personal information to:
    1. administer our website and business;
    2. personalise our website for you;
    3. enable your use of the services available on our website;
    4. send you goods purchased through our website;
    5. supply to you services purchased through our website;
    6. send statements, invoices and payment reminders to you, and collect payments from you;
    7. send you non-marketing commercial communications;
    8. send you email notifications that you have specifically requested;
    9. send you our email newsletter (Charisma Insights, Insights from Nikki), if you have requested these (you can inform us at any time if you no longer require the newsletter);
    10. send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
    11. deal with enquiries and complaints made by or about you relating to our website;
    12. keep our website secure and prevent fraud;
    13. verify compliance with the terms and conditions governing the use of our website
  • If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
  • Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
  • We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
  • Financial transactions are handled by PayPal. Terms for them are found at: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Disclosing personal information

  • We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
  • We may disclose your personal information to any member of our group of companies (this means Audience with Charisma Limited, www.charismaconnection.com, www.nikkijowen.com) insofar as reasonably necessary for the purposes set out in this policy.
  • We may disclose your personal information
    1. to the extent that we are required to do so by law;
    2. in connection with any ongoing or prospective legal proceedings;
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
    5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  • Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

  • Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
  • Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
  • You expressly agree to the transfers of personal information described in this Section.

Retaining personal information

  • This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
  • Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • Without prejudice to point 2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
  • Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
    1. to the extent that we are required to do so by law;
    2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of personal information

  • We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  • The website is secured via an SSL certificate and financial transactions are handled via PayPal Encrypted Website Payments (EWP). EWP is a PayPal Payments Standard feature that uses public and private keys to encrypt the payment button code used on merchant websites. The encryption hides the payment details so they cannot be seen by anyone viewing the website source code in a browser.
  • You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  • You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

  • We may update this policy from time to time by publishing a new version on our website.
  • You should check this page occasionally to ensure you are happy with any changes to this policy.
  • We may notify you of changes to this policy by email.

How we use cookies

  • A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  • We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your rights

  • You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
    1. the payment of a fee (currently fixed at GBP 10); and
    2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
  • We may withhold personal information that you request to the extent permitted by law.
  • You may instruct us at any time not to process your personal information for marketing purposes.
  • In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

  • Our website includes hyperlinks to, and details of, third party websites.
  • We have no control over, and are not responsible for, the privacy policies and practices of third parties.
  • We have licensed our authentic charisma range of services to Full Potential Group and we recommend that if appropriate you view their Privacy Policy; https://www.fullpotentialgroup.co.uk/privacy-policy/

Updating information

  • Please let us know if the personal information that we hold about you needs to be corrected or updated.

Data protection registration

  • We are registered as a data controller with the UK Information Commissioner’s Office.

Our details

  • This website is owned and operated by Audience with Charisma Limited
  • We are registered in England and Wales and our registered office is 2a The Quadrant, Upper High Street Epsom Surrey KT17 4RH. Our company registration number is 6430298.
  • You can contact us by writing to the business address given above, by using our website contact form, by email to info@audiencewithcharisma.com or by telephone on +44 (0)7522 916741.

Website Terms and Conditions

  • If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Audience with Charisma Limited’s relationship with you in relation to this website.
  • The term “Audience with Charisma Limited” or “us” or “we” refers to the owner of the website whose registered office is 2a The Quadrant, Upper High Street Epsom Surrey KT17 4RH. Our company registration number is 6430298. The term “you” refers to the user or viewer of our website.
  • The use of this website is subject to the following terms of use:
    1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    5. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
    6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    8. You may not create a link to this website from another website or document without Audience with Charisma’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.